88atm Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by 88atm ("88atm", "we", "us", "our") and applies to all personal data processed in connection with your use of the 88atm website at 88atm.app and all associated services, including account registration, gaming, sports betting, customer support, and promotional activities.

88atm is committed to protecting the privacy and security of all personal data entrusted to us by our players and website visitors. We process personal data in accordance with applicable data protection laws and the principles of purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

By accessing the 88atm platform, completing the 88atm registration process, or using any feature of the platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

2. Data We Collect

88atm collects the following categories of personal data:

1. Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., NRIC / MyKad number or passport number). This data is collected during account registration and KYC verification.
2. Contact Data: Email address, Malaysian mobile phone number, and residential or correspondence address. Used for account communications, OTP delivery, and support.
3. Financial Data: Payment method details, transaction history, deposit and withdrawal records, and e-wallet identifiers (Touch n Go eWallet, Boost, GrabPay). 88atm does not store full card numbers where card payments are processed — this data is handled by certified payment processors.
4. Technical Data: IP address, device type, operating system, browser type and version, session identifiers, and login timestamps. Collected automatically when you access the 88atm platform.
5. Usage Data: Game history, wager amounts, betting market selections, session duration, and platform navigation patterns. Used for platform improvement, fraud detection, and responsible gambling monitoring.
6. Communications Data: Records of live chat conversations, WhatsApp messages sent to support, and email correspondence with the 88atm team.
7. Preference Data: Language preferences, marketing opt-in status, bonus preferences, and responsible gambling tool settings such as deposit limits.

3. How We Use Your Data

88atm processes your personal data for the following purposes:

1. To create, operate, and maintain your 88atm account, including processing deposits and withdrawals and operating the unified wallet across all 88atm products.
2. To verify your identity and age in compliance with applicable regulatory requirements, including KYC and Anti-Money Laundering (AML) obligations.
3. To deliver the gaming and sportsbook services you request, including processing wagers, displaying results, and crediting winnings.
4. To communicate with you about your account, including transaction notifications, security alerts, and responses to support enquiries.
5. To send promotional offers, bonus notifications, and marketing communications where you have opted in to receive them.
6. To detect, investigate, and prevent fraud, money laundering, bonus abuse, and other prohibited activities on the 88atm platform.
7. To monitor your gaming activity for responsible gambling purposes, including identifying patterns indicative of problem gambling behaviour and administering self-exclusion and limit tools.
8. To comply with legal and regulatory obligations, including the retention of transaction records and the provision of data to competent authorities as required by law.
9. To improve the 88atm platform through analysis of aggregate usage patterns, performance monitoring, and product development.

4. Legal Basis for Processing

88atm processes personal data on the following legal bases:

1. Contractual necessity: Processing required to perform the contract with you, including account operation, payment processing, game delivery, and customer support.
2. Legal obligation: Processing necessary to comply with AML, KYC, responsible gambling, and other applicable regulatory requirements.
3. Legitimate interests: Processing for fraud prevention, platform security, business analytics, and service improvement, where these interests are not overridden by your privacy rights.
4. Consent: Processing for marketing communications and non-essential cookies, where you have provided express consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing

88atm does not sell, rent, or trade your personal data. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:

1. Service Providers: Third-party vendors who assist in operating the 88atm platform, including payment processors (e.g., Touch n Go eWallet, Boost, GrabPay), game providers, KYC verification services, fraud detection providers, and IT infrastructure suppliers. All service providers are bound by confidentiality agreements and may only process data on 88atm's instructions.
2. Regulatory and Law Enforcement Authorities: Where required by applicable law, court order, or regulatory direction, 88atm will disclose personal data to competent authorities. We will notify you of such disclosure where legally permitted to do so.
3. Group Entities: Personal data may be shared within the 88atm group of companies for internal administrative purposes, subject to the same data protection standards as set out in this Policy.
4. Business Transfers: In the event of a merger, acquisition, or sale of all or part of 88atm's business assets, personal data may be transferred to the relevant successor entity, subject to equivalent data protection obligations.

6. Data Retention

88atm retains personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, accounting, and reporting obligations.

As a general rule, 88atm retains account data for a minimum of five (5) years following account closure. Financial transaction records are retained for a minimum of seven (7) years in compliance with applicable AML and financial record-keeping regulations. Communications data is retained for three (3) years from the date of the relevant communication.

When personal data is no longer required for any applicable purpose, 88atm will securely delete or anonymise it in accordance with our internal data lifecycle management procedures.

7. Cookies & Tracking Technologies

88atm uses cookies and similar tracking technologies (including pixels, local storage, and session tokens) to operate and improve the platform. The following categories of cookies are used:

1. Essential Cookies: Required for core platform functionality, including maintaining your 88atm login session, processing transactions, and ensuring platform security. These cannot be disabled without affecting platform functionality.
2. Functional Cookies: Used to remember your preferences such as language settings and responsible gambling tool configurations.
3. Analytics Cookies: Used to collect aggregate data about how visitors use the 88atm platform, enabling us to improve performance and user experience. This data is processed in anonymised or pseudonymised form.

You may manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the 88atm platform.

8. Security

88atm implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL 256-bit encryption for data in transit, encryption at rest for sensitive stored data, role-based access controls for all internal systems, multi-factor authentication for privileged system access, regular security audits and penetration testing, and incident response procedures for data breach scenarios.

Despite these measures, no system is entirely immune to security risks. If you suspect that your 88atm account has been compromised, please contact 88atm support immediately via live chat or email at [email protected].

9. Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by 88atm:

1. Right of Access: You may request a copy of the personal data 88atm holds about you.
2. Right to Rectification: You may request correction of inaccurate or incomplete personal data.
3. Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 88atm's legal retention obligations.
4. Right to Restriction: You may request that processing of your data be restricted in certain circumstances.
5. Right to Object: You may object to processing based on legitimate interests, including direct marketing.
6. Right to Data Portability: Where technically feasible, you may request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, contact 88atm via live chat or by emailing [email protected]. We will respond to verified requests within thirty (30) calendar days.

10. Children & Minors

The 88atm platform is strictly for adults aged 21 and above. 88atm does not knowingly collect, process, or retain personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will promptly delete that data and close the associated account. If you believe a minor has registered on the 88atm platform, please contact support immediately.

11. International Data Transfers

As an online platform serving Malaysian players with infrastructure and service providers distributed across multiple jurisdictions, 88atm may transfer your personal data to countries outside Malaysia. Where such transfers occur, 88atm ensures that appropriate safeguards are in place, including contractual protections, to ensure your data receives an equivalent level of protection as required under applicable Malaysian data protection law.

12. Policy Changes

88atm may update this Privacy Policy from time to time to reflect changes in applicable law, business practices, or platform features. The "Last updated" date at the top of this page will be revised accordingly. Where changes are material, 88atm will notify registered players via email or a prominent notice on the platform. Continued use of the 88atm platform following notification of policy changes constitutes acceptance of the updated Policy.

13. Contact & Data Requests

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 88atm, please contact our support team:

Live Chat: Available 24/7 on the 88atm platform
Email: [email protected]

We aim to respond to all data-related enquiries within five (5) business days and to complete verified data subject requests within thirty (30) calendar days of receipt.